Terms & Conditions

1. Services Provided

Get Shh Done, LLC provides pickup, handling, inspection (upon request), and shipping coordination services. Our responsibility is strictly limited to the services we perform and the fees charged by Get Shh Done, LLC.

 

2. Order Requests & Final Invoicing

A complete copy of the auction purchase invoice with full details including QR code must be uploaded with the Request Pickup Form. Without the proper information, Request Pickup will be denied.

 

Business hours are Monday through Friday, 9:00 AM – 6:00 PM. Request can be summited 24 hrs.

 

An order request may initially display a $0 or “free” amount; this does not represent the final cost. A final invoice will be issued via email reflecting all applicable pickup, handling, inspection, processing, and shipping coordination fees. The final invoice amount supersedes any preliminary display.

 

3. Shipping Rates & Carriers

Shipping carrier rates are determined solely by the carrier and are outside the control of Get Shh Done, LLC. While we make reasonable efforts to secure cost-efficient shipping options, final shipping charges may vary based on carrier pricing, item dimensions, weight, destination, and service level.  Get Shh Done, LLC is not responsible for packaging reinforcement.

 

4. Shipping Method

Ground shipping is our standard and preferred method unless an alternative shipping method is clearly specified in the message section of the order form at the time of submission.

 

5. Payment Terms

All invoices must be paid in full prior to item release or shipment.

Payment is required within three (3) calendar days from the invoice issue date.

Items will not be shipped, released, or processed until full payment has been received.

 

6. Communication, Payment Failure & Forfeiture

Failure to communicate or remit payment within the allotted timeframe constitutes forfeiture of the item(s). In such cases, ownership of the item(s) will transfer to Get Shh Done, LLC, and no refunds will be issued.

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It is in the customer’s best interest to submit payment promptly upon receipt of the invoice.

Get Shh Done, LLC reserves the right to deny or cancel any order at any time, for any reason, without obligation.

 

Additionally, it is the customer’s responsibility to verify item availability on both the first and last day listed on the auction invoice.

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7. Item Condition & Liability

​Get Shh Done, LLC is not responsible for the condition, functionality, completeness, or authenticity of items received from issuing businesses, warehouses, or auction facilities. Items are handled and shipped as received unless inspection or testing services are requested.

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8. Inspection & Testing Requests

​Inspection or testing services are optional and subject to an additional fee of up to $10 per auction invoice. Inspection costs may vary based on multiple factors, including but not limited to:

• Repackaging requirements

• Missing components

• Suspected breakage or damage

If damage, breakage, or missing components are suspected, the customer will be notified so they may pursue a discount or refund directly with the issuing company. This process is handled on a case-by-case basis and is not the responsibility of Get Shh Done, LLC.

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9. Missing or Unavailable Items

​Get Shh Done, LLC is responsible for bringing missing and/or unavailable items to the attention of the issuing establishment. It is the responsibility of the warehouse or auction facility to create a missing item report and, if the item does not surface, to issue a refund for the purchase price.

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Get Shh Done, LLC is not responsible for determining when or if a refund will be issued by the issuing entity.

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Customers will not be charged the $6.25 pickup and processing fee for items confirmed as missing or unavailable.

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10. Refund Policy

​Service fees charged by Get Shh Done, LLC (including but not limited to pickup, handling, processing, inspection, and coordination fees) are non-refundable once services have been rendered. 

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Shipping fees, once incurred, are non-refundable. Refunds related to item purchase price, condition, or availability are handled solely by the issuing warehouse or auction facility.

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Refunds, when applicable, are reviewed on a case-by-case basis and must align with services not yet performed. This policy is designed to be fair while protecting operational costs incurred by Get Shh Done, LLC.

 

11. Item Holding

Items are held only to ensure proper payment, processing, and delivery. Our intent is never to retain customer merchandise beyond necessary operational requirements.

 

12. Shipping Delay 
Get Shh Done, LLC is not responsible for shipping delays caused by weather conditions or unforeseen acts of God. No additional fees will be assessed by Get Shh Done, LLC due to such delays.

 

13. Acceptance of Terms

Submission of an order, approval of an invoice, or payment constitutes full acceptance of these Terms & Conditions.

 

Thank you for choosing Get Shh Done, LLC. We appreciate your business and the opportunity to serve you.